Enterprise HR & Workforce Leadership
Decade-long corporate tenure managing complex multi-site industrial staffing and regulatory compliance
MS-IL Staffing & Packaging
Operations Human Resources Manager • Senior Account Manager • HRIS & Technical Trainer
Indianapolis, IN (Multi-Regional Accounts: Indianapolis, Columbus, Lafayette)
Promotional Milestones
Key Operations & Measurable Achievements:
- $1M–$2M+ Workers' Compensation Cost Avoidance: Spearheaded complete overhaul of risk management protocols across regional client sites. Dissected historical injury logs, eliminated inactive and fraudulent claims, instituted mandatory immediate post-incident reporting, and introduced transitional light-duty return-to-work protocols—driving the client's Workers' Comp E-Mod rating down by 2.0 points in under 24 months.
- Large-Scale Workforce Management: Directly oversaw staffing and employee relations for workforces exceeding 500+ employees per operational cycle, with branch responsibility supporting up to 1,000+ regional contingent staff.
- HR Information Systems (HRIS) Administration: Served as lead administrator and system trainer for WorkForce 2.0 and TempWorks software across regional offices. Built standard operational training modules and SOP libraries that shortened field recruiter onboarding from 3 weeks to 4 business days.
- Bilingual Workforce Advocacy: Conducted employee orientations, safety briefings, and disciplinary investigations natively in both English and Spanish, bridging critical communication divides between Latin American contingent workers and English-speaking plant supervisors.
- Branch Regulatory Audits: Led internal compliance audits covering Form I-9, E-Verify verification, OSHA general industry standards, wage-and-hour compliance, and client contractual requirements across Indiana branches.
Entrepreneurial & Business Lineage
A continuous progression of founder ownership, community service, and specialized advisory ventures
QiAlly LLC
Founder & Executive StrategistFormed to architect cutting-edge operations platforms unifying client intake portals, administrative controls, REST APIs, and automated document pipelines. Implemented modern Cloudflare serverless edge infrastructure paired with multi-tenant Supabase PostgreSQL architecture. Built deterministic AI tools (RAG and document processing) for small business compliance.
Quantum Innova Partners Inc / QuantumHR LLP
Co-Owner & HR Practice PartnerStrategic governance and specialized human resources advisory. Audited employee files and I-9 compliance for growing companies. Built custom Zoho One HRIS and workflow pipelines, streamlining recruitment funnels and digital personnel file management for corporate clients.
SRV1ne LLC (now InnovaFlow)
Virtual Business Consultant & CEODelivered asynchronous operational consulting, process mapping, and financial planning for small business owners. Reinvested operational revenue into cloud tooling and low-code workflow infrastructure.
SRV Capital Holdings Inc
Founder & Managing PrincipalManaged asset transitions and corporate restructuring following the consolidation of historical SRVGroup operating ventures into focused consulting and technology initiatives.
CJ Rice & Companies, LLC (SRVGroup / Servicios Rice-Velásquez)
Founder & Managing OwnerFounded and scaled a community-anchored multi-service operation bridging severe language and administrative hurdles for central Indiana's Hispanic community. Prepared individual and corporate tax filings, processed certified translations for state/federal courts and immigration matters, handled commercial leases and property coordination, and delivered bilingual small business advisory.
IssiTax LLC
Founder & Partner CFO (Historical Operating Arm)Partnered to deliver tax resolution frameworks, accounting book cleanups, and automated intake workflows for specialized tax and bookkeeping clients under the former group umbrella.
Operational Leadership & Critical Turnarounds
Fast-paced, high-volume frontline operations, labor controls, and emergency location recoveries
Waffle House
Unit Manager | Indianapolis, INFull P&L, 24/7 unit management, crew hiring, and labor cost optimization. Assigned to execute the turnaround of the Lynnhurst location following a critical staffing and management collapse. Stabilized the unit, recruited and trained replacement staff, instituted par-level food controls, and achieved consistent audit compliance within 60 days.
IHOP Corporation
Acting General Manager & Assistant General Manager | Columbus & Indianapolis, INPromoted from frontline team member to Assistant General Manager within 90 days; subsequently served as Acting General Manager. Managed store operations, customer experience, health code certifications, and shift scheduling. Built custom automated Excel templates that systematically lowered food waste and maintained labor costs strictly below target budgets, yielding consecutive years of 2–3% profit increases.
Industrial & Technical Foundations
Early work discipline, industrial QA protocols, and recession-era technology initiatives
Enkei America, Inc.
VDH Operator & Process LeadSupervised high-precision BDH testing machinery in automotive wheel manufacturing. Coordinated machine calibration protocols, wheel testing quality assurance, operator safety enforcement, and line maintenance.
Angel Ayuda LLC
Founder & IT Support SpecialistFounded recession-era computer repair and technical support venture while enrolled in college full-time. Provided diagnostic hardware repair and designed/deployed complete Cyber Café hardware and local network infrastructure.
McDonald's Corporation
Multi-Unit Swing ManagerPromoted from crew to swing manager before age 18. Directed high-volume meal rush logistics, crew assignments, cash register audits, inventory counts, and customer resolution across store locations.
Evansville Courier & Press
Route Rep & Daily CarrierFirst independent job delivering daily newspapers across dedicated routes at 4:30 AM. Built lifelong schedule discipline, route logistics, subscriber account management, and fee collection.
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